Frequently Asked Questions

Tempex Billing is appointed by Azizi Developments & VCM to manage the billing & collection service for monthly cooled energy consumption at Azizi Rivera Community.

Tempex For Billing Services Provider CO. L.L.C is a licensed and regulated service provider in Dubai, authorized to carry out utility cooling and billing services.

As a part of our engagement, we will begin issuing air conditioning bills to property owners or tenants and collect dues for cooling services. Registration is mandatory. Failure to register may lead to service disconnection.

Please contact us directly via email or phone to request a registration form.

You will need to submit physical or scanned copies of required documents (see below). Once reviewed, we will manually activate your account and send you your account details.

Owner: SPA/title deed, Trade License Copy & TRN Certificate (if commercial), valid Emirates ID, passport copy, signed Terms & Conditions.

Agent: Title deed, agent's valid Emirates ID, owner's & agent's passport copy, attested documents, signed power of attorney.

Tenant: Tenancy contract, Ejari, valid Emirates ID, tenant's passport copy, indemnity letter from landlord / POA, signed Terms & Conditions.

Corporate Client: Trade license, representative's valid Emirates ID & passport copy, TRN Certificate, signed power of attorney, signed Terms & Conditions.

No. Tempex does not charge any capacity charges or fuel surcharge. Your bill includes only the following:

1. Consumption charge
2. Billing services fee
3. Activation fee (one-time)
4. Late payment fee
5. Re-connection charge
6. Meter tampering penalty
7. Security deposit (varies by unit type)

Send an email with your request and supporting documents (e.g., new Emirates ID, tenancy contract).

We will update your record manually.

Request a final bill manually via email.

Settle all dues. Then submit a new registration form for your new unit. Security deposits will be refunded after final clearance.

Bills will be sent to your registered email as a PDF attachment.

Meter readings are taken around the 5th of each month.

Bills are issued within 7 business days after reading.

Due date is 14 days from the bill issue date.

Late fees apply if payment is not received by the due date.

1. Energy consumption charges
2. Billing services fee
3. Activation fee (one-time)
4. Late payment fee
5. Re-connection charge
6. Meter tampering penalty
7. VAT (5%)
8. Other applicable administrative fees (e.g., NOC fee, final bill fee)

Note: No capacity charges or fuel surcharge apply.

Cooled energy used between billing periods, calculated as (final reading – initial reading) × energy rate.

A refundable amount collected to cover unpaid dues.

Refunded after final bill clearance and refund request.

As per UAE law, 5% VAT applies to all services.

Owner and tenant both are required to register.

You can pay via:

1. Bank transfer to the account details printed on your bill
2. ATM/cheque deposit to the same account

After payment, you must email us the payment proof (receipt or screenshot) with your name and unit number.

Email the proof to info@tempex.ae including:

1. Your full name
2. Unit/tower number
3. Payment amount
4. Date of payment
5. Attached receipt or bank confirmation

We will manually verify your payment. This may take up to 5 working days.

You may request your payment history by email, and we will provide your payment statement.

Yes. Advance payments will be recorded and applied to future bills.

Your AC works harder due to higher outside temperatures, increasing energy use.

1. Keep thermostat at 24°C
2. Avoid open windows while AC is on
3. Do not switch AC off completely during the day
4. Use fans and natural ventilation

Email us with your request for a final bill.

Settle all dues to begin closure and security deposit refund.

Send your complaint by email to info@tempex.ae.

Only written complaints sent to this email will be accepted.

Complaint emails shall be acknowledged within T+1 (1 business day) and respond within two (2) working days.

We are currently in the process of making all systems online.

We will keep all customers updated on the latest progress via email.